Replace scattered requests
Capture the reason, risk, implementation, testing, and backout plans in one change record.
uSAFE CHANGE MANAGEMENT
Every change approved,
tracked and proven.
Give your team one place to raise, review, approve, and complete IT changes, with a peer check, a Change Control Board, and an audit trail behind every decision.
Enforced approval rules
+Built for providers and clients
+Microsoft 365 sign-in
CHANGE CONTROL WITHOUT THE CHAOS
Know who approved what, and why.
Make responsibility visible
Follow owners, peer reviews, board decisions, and comments through the workflow.
Keep the proof
Show leadership and auditors the decision history and recorded outcome.
BUILT AROUND CONTROLLED CHANGES
The details behind every decision.
Guided change requests
Use a five-step form for Standard, Normal, and Emergency changes. Save drafts, record risk and impact, or duplicate a previous request.
Peer review and four-eyes approval
Non-emergency changes need a named peer reviewer before approval. Nobody can approve or reject their own request, regardless of role.
A board that prioritizes risk
Review the riskiest changes first in the Change Control Board queue. Approve, reject, or hold with the plans in view.
Standard and emergency paths
Low-impact, low-risk Standard changes are pre-approved on submission. A Change Manager can authorize an emergency immediately, with an audit record.
Visibility across the work
Use dashboard counts, upcoming changes, overdue warnings, a Kanban board, and a searchable change list with CSV export.
Collaboration with context
Comment, mention teammates, and follow in-app and email notifications. The change detail keeps the activity timeline together.
FROM REQUEST TO RECORD
Four steps. Clear responsibility.
- 01
Raise it
Record what, why, risk, and implementation and backout plans.
- 02
Review it
A peer checks the plans. The board approves, rejects, or holds applicable changes.
- 03
Do it
Start the change and record whether it succeeded, had issues, rolled back, or failed.
- 04
Prove it
Review the timeline and reports. Export CSV or print reports to PDF.
WHO CAN DO WHAT
Give each person the right responsibility.
Administrator & Change Manager
Administrators manage users and company settings. Change Managers run decisions, implementation, completion, and cancellation.
CCB Member & Requester
Board members review and decide changes. Requesters raise changes, follow progress, comment, and can act as peer reviewers.
Viewer
Read-only access helps stakeholders stay informed without changing records.
BUILT FOR MANAGED PROVIDERS
One sign-in. Separate client workspaces.
Portfolio visibility
Review open changes, approvals, risk, overdue work, completion, and success rate by client.
Client access grants
Onboard companies and grant provider staff access per client, with optional expiry.
Client context
Switch into the appropriate client. Queries are scoped to that company, and provider staff are marked on its team list.
REPORTING
See volume, speed, and outcomes.
Activity and success
Review submitted, approved, and completed changes, success rate, and breakdowns by department, type, risk, status, requester, and outcome.
Time and follow-through
Measure time to decision and completion. Review late, overdue, rolled-back, and failed changes.
Share a useful view
Filter by date period, department, type, or status. Download tables as CSV or print the report to PDF.
SECURITY & CONTROL
Rules enforced beyond the screen.
Microsoft and MFA
Link your company’s Microsoft directory, optionally require Microsoft-only sign-in, or use password access with optional authenticator-app MFA.
Invitation and role controls
Invitation-only onboarding, role-based access, tenant isolation, and server-enforced peer and four-eyes checks.
Optional writing assistance
When enabled by an administrator, AI suggests clearer wording. Text is sent to Anthropic; the user chooses whether to use it. AI does not approve or score changes.
YOUR QUESTIONS
Before you get started.
Can a single company use it?
Yes. A company can use it on its own; provider features support teams managing multiple clients.
Can someone approve their own change?
No. Nobody can approve or reject their own request, whatever their role.
What happens in an emergency?
A Change Manager can authorize an emergency change immediately, and the audit trail records the authorization.
Does it have an API or service-management integrations?
Not currently. Discuss your workflow with us before planning any integration.
LET’S TALK ABOUT YOUR TEAM
See uSAFE Change Management in action.
Tell us about your priorities and the workflows you want to explore.
uSAFE Callback Request